Warm provides service process management for engineers who solve product problems at site. Focus on the customers’ service experience, Warm strives to improve the first repair rate, on-time arrival rate and customer satisfaction, etc. to ensure that the supplied products can operate safely and normally

Warm always adheres to “customers’ needs is our center” and put customers in the first place when making all processes and decisions. Warm actively improves response speed and details the service execution plan of the management project to to reduce customer losses and improve service quality.

Customers can apply for it online by telephone, Wechat public account, website, etc. and know the progress in time with the prompt response of our service centre

According to the situation of service scope, engineer skills, workload, etc., Warm combines factors of customer location, appointment time, historical service records and so on to provide best engineer.

Abide by the laws of the People's Republic of China and the rules and regulations of the customers' site.

Be familiar with the mechanical design principles and the structure of the equipment and be able to correctly conduct on-site guidance.

Having rich work experience and overseas project training experience.

Be healthy and adapt to customers’ working conditions on site.